Hemispheres Inflight Magazine » Voices

Voices

Voices | May 2013

Answer Man

Whether upgrading facilities or dealing with the unexpected, Rick Hoefling thrives on solving the trickiest problems
Voices | Apr 2013

Well Grounded

For John Watson, no change is too small—or big—to make when it comes to keeping United environmentally friendly
Voices | Mar 2013

A Winning Attitude

Delivering excellent customer service is a way of life for flight attendant Jane Doucette
Voices | Feb 2013

High-Flying Flavors

Keeping customers satisfied at 35,000 feet gives Gerry McLoughlin a taste of success
Voices | Jan 2013

Trading Spaces

For United’s Olga Hovland, customer comfort is personal
Voices | Dec 2012

Introducing a Dream

Bringing on the new is familiar ground for this captain of the fleet
Voices | Nov 2012

The Route Wizard

Andy Buchanan and his team find new ways to connect planes and places to bring customers the world
Voices | Oct 2012

Get Set, Go

Principal product engineer Ian Hankin helps pave the way for the Boeing 787 Dreamliner’s United debut
Voices | Sep 2012

The Granny Effect

From delivering great customer service to overseeing interns, Jackie Jones makes caring part of her job description
Voices | Aug 2012

Calm and Collected

For Network Operations Control Manager Debbie Tempesta, keeping things up in the air without losing focus is all in a day’s work
Voices | Jul 2012

Putting Wings to the Rings

For Aundre Clinton, supporting Team USA is as much about the journey as it is the destination
Voices | Jun 2012

Holding the Strings

For Purser Jim Welk, being in control means creating a great customer experience
Voices | May 2012

A Legacy of Expertise

Safe, clean and reliable just might be in Craig Helmore’s DNA
Voices | Apr 2012

Taking Green to New Heights

Rachel Vocaire and the Environmental Affairs team look for new ways to help make United’s environmental awareness soar
Voices | Mar 2012

Behind the Scenes

Sometimes the things that customers don’t see make the biggest contribution to a successful flight
Voices | Feb 2012

Raising the Bar Down Under

Annie Walton represents both the best of United and the best of Sydney to her customers
Voices | Jan 2012

Talk to Me

For this airline employee, fluency across languages translates to great customer service
Voices | Dec 2011

Family Ties

For one dedicated pilot, making his career choice meant following in Mom’s contrails
Voices | Nov 2011

A Shining Example

International Concierge Gloria ‘Glo’ Leitao brightens up the day for customers and co-workers alike
Voices | Oct 2011

Varied Bliss

When every day brings something new, job satisfaction stays constant

Page 1 of 312 3 »