From before takeoff to after touchdown, Jason Frank scores a win with this NFL team
Jacob Guerra and his team bring old-fashioned customer service to the industry’s newest endeavor.
Flight attendant Heather Adams serves up can-do spirit all across the country
With a little help from her friends, Brigette Bacheller makes a pink impact.
Jay Hakim loves the challenge of disrupting service interruptions.
For one Houston employee, working at the airport is about much, much more than just servicing airplanes.
For United’s premier customers, sometimes the most important details are the ones that no one sees
Denver Customer Service Agent Rufus Lovett offers service with a smile
Whether upgrading facilities or dealing with the unexpected, Rick Hoefling thrives on solving the trickiest problems
For John Watson, no change is too small—or big—to make when it comes to keeping United environmentally friendly
Delivering excellent customer service is a way of life for flight attendant Jane Doucette
Keeping customers satisfied at 35,000 feet gives Gerry McLoughlin a taste of success
For United’s Olga Hovland, customer comfort is personal
Bringing on the new is familiar ground for this captain of the fleet
Andy Buchanan and his team find new ways to connect planes and places to bring customers the world
Principal product engineer Ian Hankin helps pave the way for the Boeing 787 Dreamliner’s United debut
From delivering great customer service to overseeing interns, Jackie Jones makes caring part of her job description
For Network Operations Control Manager Debbie Tempesta, keeping things up in the air without losing focus is all in a day’s work
For Aundre Clinton, supporting Team USA is as much about the journey as it is the destination
For Purser Jim Welk, being in control means creating a great customer experience