Alicia Gabriel says her job is to remove distinctions between United and United Express
Lingzhi Li draws on her experience of two cultures to bring the best service to United customers
How Rafael Hernandez’s around-the-clock dedication earned him a brand new car
Amid changes and challenges, Patricia Ring has proven to be someone customers can count on
For 787 pilot Deon Byrne, getting there is more than half the fun
From Jaguars to jaguars, Vince Yanak makes success happen for customers—one load at a time
Scotty Stoddart’s legacy proves a boon for United customers
Stephanie Hammond turns her love of flying into a love of serving the flying public
Erik Stogo follows his passion to offer new adventures for United customers
This United senior manager draws on her family’s trades of hospitality and construction to deliver custom comfort around the globe
Heather Sayers admits it takes a lot of workers—and a whole lot of cooler space—to keep customers satisfied
Joel Booth’s work on fuel efficiency helps save the planet—along with a whole lot of money
Amy Kolesar’s drive at work leads to a dream-worthy drive on the road
When serendipity speaks, this flight attendant tunes in to the chatter
From before takeoff to after touchdown, Jason Frank scores a win with this NFL team
Jacob Guerra and his team bring old-fashioned customer service to the industry’s newest endeavor.
Flight attendant Heather Adams serves up can-do spirit all across the country
With a little help from her friends, Brigette Bacheller makes a pink impact.
Jay Hakim loves the challenge of disrupting service interruptions.
For one Houston employee, working at the airport is about much, much more than just servicing airplanes.