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New Name, New Look, New Benefits

United Club brings our airport lounges under one sleek, modern umbrella, while MileagePlus becomes even more rewarding

IN SEPTEMBER, as part of our drive to provide a more consistent travel experience for our customers, we announced two more milestones in the integration of our two airlines’ products and services. On October 1, we marked the first milestone when our airport lounges became United Clubs, replacing United’s Red Carpet Clubs and Continental’s Presidents Clubs.

Encompassing more than 50 lounges in 39 airports worldwide, United Clubs offer members and their guests complimentary bar service with snacks and beverages; business amenities such as Wi-Fi, conference rooms and workstations; and personalized assistance with reservations, seat selection, upgrades and boarding passes. In time, our remodeled clubs will provide even more business-friendly features that customers value, like additional workstations to enable them to be more productive.

Red Carpet Club and Presidents Club members may continue to access any of the new United Clubs with their current membership credentials. Members also have access to participating Star Alliance–affiliated lounges located all around the globe.

For more information about United Club and membership pricing, visit united.com/unitedclub or continental.com/unitedclub.

As for our second milestone, we recently announced the details of the 2012 MileagePlus loyalty program, including new benefits and services for United’s and Continental’s most frequent flyers, more opportunities for members to redeem their award miles and additional recognition for customers who purchase tickets in premium cabins or at premium economy fares.

Premier members enjoy benefits including upgrades, Premier Access, a checked-baggage allowance, Economy Plus seating and Premier bonus award miles. Premier-level status can be reached with as few as 25,000 Premier qualifying miles or 30 Premier qualifying segments.

We are building the world’s most rewarding loyalty program, and we now have more than 30 worldwide airline partners and thousands of participating hotels, car rental agencies, restaurants and retailers. To learn more about the program and all the benefits you can enjoy, go to www.mileageplus.com

ASK THE PILOT

With Captain Mike Bowers

Q: Why is it that flights going east to west within the U.S. take longer than flights going west to east, especially in the winter?
A: The reason the flights take more time when heading west is because you’re flying into a headwind caused by the jet stream, which flows from west to east in the U.S. Conversely, when flying east you have a tailwind. The winds at flying altitude are normally in the range of 70 to 100 mph in the summer and can be even higher in the winter. That speed is directly added to or subtracted from the aircraft’s ground speed and, as a result, makes a significant difference in flying time.

Do you have a question for Captain Bowers? Write to him at askthepilot@united.com

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