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Ready for Takeoff

Merging with Continental creates a new United Airlines

Author Glenn Photography United Airlines Creative Services

Image – United Airlines Creative Services

I AM PLEASED TO ANNOUNCE the on-time arrival of the new United. This month, we expect to close our merger with Continental Airlines, having received approval of stockholders from both companies on the 17th of September as well as completion of a thorough review from the Department of Justice.

This is great news for our employees, our stockholders and you, our customers.

For our customers, changes will be apparent over time. For now, you will continue to book tickets and check in just as you always have with either Continental or United—we will not be set up immediately to handle each other’s customers, as that will take time. You will earn and redeem miles as you always have, and your miles will be safe and unaffected. In the coming months, as we begin to fully integrate our companies, there will be changes as we improve our product and service, pulling the best from both of our companies.

That’s really what this merger is all about: bringing together the best of two great airlines. With this merger, we have the best people and the world’s best network, focused on providing you with the best service to 350 destinations, connections to 1,000 destinations through our Star Alliance partnerships and access to more than 69 lounges across our combined network.

The path leading to this merger has not been an easy one for our industry, our company, our people or our shareholders. In my eight years with United, we have weathered skyrocketing oil prices, natural disasters and a devastating recession. During these tumultuous years we have restructured our company, taking it from bankruptcy to industry-leading on several financial and operating metrics—and now we are back as a global leader.

Through it all, we focused on doing the work and making the right decisions to guarantee United would be well-positioned to succeed. We also focused on putting our customers first, ensuring, as best we could, that you were not directly impacted by our challenges. So many of you have been with us every step of our journey and continue to stand by us.

On behalf of all of us at the new United, we thank you for your business and for your support. We know you have choices when you fly, and we never take for granted the fact that you have chosen United when you could have done otherwise.

Closing our merger is one important step on a longer path— and now that journey continues as our two companies can begin to work together to create the world’s leading airline for our customers, our employees and our shareholders.

Let’s fly together.

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